Systems Engineer - Northeast

About the role

The Systems Engineer provides Level 2 technical support and implementation of networking technologies for MSP clients, handling remote desktop, server and network issues, configuring hardware/software, managing backups and EDR remediation, and serving as an escalated resource on service tickets and projects to reduce resolution time and drive revenue.

About the company

Net at Work, founded in 1996, is one of North America’s largest technology advisors and solution providers for small and mid‑size businesses. The award‑winning consultancy delivers next‑generation technology, industry expertise, implementation and managed services, integrating ERP, HCM and CRM solutions to help clients compete in the digital economy.

Requirements

• Minimum 5 years experience in MSP, service desk, or corporate IT supporting small to mid‑size clients.
• 5+ years project engineering experience.
• Strong written and verbal communication skills.
• Ability to multitask and work on‑call/after‑hours.
• Quick learning and sense of urgency.
• Proficiency with Apple hardware, macOS, Google Workspace, Windows, Office 365, Intune, JAMF.
• Experience with Outlook/Office 365 admin portal.
• Experience managing Windows workstation/server security, sharing, patches, group policies in a Windows Domain.
• Experience with cloud storage and remote connectivity solutions.
• Experience with advanced networking technologies.
• Experience remediating EDR issues.
• Experience implementing and remediating backup solutions.
• Familiarity with ConnectWise Automate or similar RMM.
• Strong interpersonal, rapport‑building, listening, questioning skills.
• College degree or equivalent technical experience.
• Prior customer support, sales, or technology experience.
• Technical certifications preferred: Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA.
• Current Microsoft certifications (MCSE/MCSA) or equivalent.
• Current CCNA or extensive OSI model knowledge.