Sr. IT Support Specialist

About the role

The IT Support Specialist joins Addepar’s IT team to provide on‑site, hands‑on support in an Apple‑centric corporate environment, act as an escalation point for complex Mac and Windows issues, configure SaaS and cloud platforms, maintain documentation, mentor junior staff and collaborate with global IT peers.

About the company

Addepar is a global data and AI platform that empowers investment professionals by unifying portfolio, market and client data into a total‑view and delivering AI‑powered insights. It serves over 1,400 firms in nearly 60 countries managing about $9 trillion in assets, integrates with ~650 partners, and operates offices worldwide including New York, London, Singapore and others.

Requirements

• 4+ years experience in a corporate IT environment with increasing autonomy and technical ownership
• Proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack and Zoom; Jira administration a plus
• Experience with MDM solutions (Jamf preferred) and managing endpoint security tools and compliance workflows
• Strong troubleshooting skills across macOS and Windows, able to independently resolve complex hardware and software issues
• Supported networks and connected devices; experience with Ubiquiti or similar networking environments
• Familiar with command‑line and basic scripting (Bash, Python or similar) to automate tasks or improve support workflows
• Understanding of enterprise IT security practices and compliance requirements and ability to incorporate them into daily operations
• Proactive, resourceful and comfortable operating independently while contributing to a global IT team
• Legally authorized to work in the United States without visa sponsorship