Sr AI Operations Manager

About the role

The Sr AI Operations Manager will lead AI implementation across Global Media Operations, defining strategy, building reference architectures, delivering end‑to‑end AI and automation solutions, driving adoption, and collaborating with product, engineering, vendors and NBCUniversal’s Enterprise AI team to transform operational workflows.

About the company

NBCUniversal is a global media and entertainment leader owned by Comcast, producing and distributing content across film, television, streaming, news, sports, theme parks and consumer products, with brands such as NBC, Peacock, Universal Pictures and Universal Destinations & Experiences, and emphasizing inclusive culture and community impact.

Requirements

• Bachelor's degree in a media-related field preferred
• 12+ years of relevant experience in media, with experience delivering complex operational or automation projects
• 2+ years of relevant experience owning a portfolio of initiatives and prioritizing work based on business impact
• Demonstrated ability to influence product roadmaps and align cross-functional stakeholders
• Strong proficiency in workflow documentation, technical analysis, project management, and product roadmaps
• Strong executive communication skills with the ability to translate complex initiatives into business value
• Background in television, film, or digital media distribution
• Experience with project management and workflow systems and tools (Lucidchart, Airtable, Smartsheet, Microsoft Office 365)
• Acute attention to detail
• Good interpersonal communication skills
• Comfortable compiling regular updates and presentations for an executive level audience
• Able to work well in groups or teams
• Highly organized
• Availability to work flexible hours, including occasional off-hours, weekends, and holidays, to support 24x7 Operations
• Able to easily 'translate' operational requirements to technical audiences