Senior Help Desk Technician
Cgsfederal
- New York, New York, United States
- Hybrid
- Posted Mar 6, 2026
Job description
About the role
The Senior Help Desk Technician provides Level 1 and Level 2 PC‑Assist support to senior management, attorneys and staff of the Executive Office for the United States Attorneys, handling hardware, software, account, and remote assistance while contributing to documentation, reporting and training.
About the company
Contact Government Services (CGS) is a government‑contracting firm that delivers IT and technology solutions to federal agencies, focusing on innovative, cutting‑edge technology and a culture of honesty, professionalism and employee growth.
Requirements
- Minimum one year experience configuring Adobe Connect or a similar online meeting platform
- ITIL Foundations certification (preferred)
- Change Management experience (preferred)
- Active Department of Defense Level 6 Public Trust clearance or higher