Senior Customer Success Specialist

About the role

The Customer Success Specialist acts as a trusted advisor for assigned accounts, guiding customers through onboarding, adoption, value realization and renewal while driving satisfaction, retention and expansion for Wolters Kluwer’s AI‑driven solutions.

About the company

Wolters Kluwer is a global technology and information company with a 190‑year legacy, generating €6.1 billion in 2025 revenue and employing over 21,000 people in 40+ countries. It delivers AI‑powered software, content and workflow solutions to professional customers in sectors such as health, legal, finance and tax, helping them make better decisions and improve productivity.

Requirements

• 1–3 years experience in Customer Success, Account Management or related client‑facing role
• Fluent Japanese and business‑level English, excellent verbal and written communication
• Strong presentation, analytical and troubleshooting skills with proactive mindset
• Comfortable learning and explaining SaaS software solutions
• Ability to work cross‑functionally and manage multiple priorities
• Familiarity with CRM systems (e.g., Salesforce) and customer success tools (preferred)
• Bachelor’s degree or equivalent
• Valid driver’s license
• Willingness to travel regularly across territory and occasionally internationally
• Desirable: SaaS experience in healthcare, medical research or related industries
• Desirable: Background in library sciences or clinical information systems
• Desirable: Knowledge of authentication methods such as SSO and IP‑based access
• Desirable: Technical proficiency in HTML, CSS, JavaScript, jQuery, PHP or MySQL