Senior Customer Success Manager (East)
Flexential Corp.
- Atlanta, Georgia, United States
- $84,000 - $94,000 a year
- Posted Aug 18, 2026
Job description
About the role
The Senior Customer Success Manager owns the end‑to‑end relationship for a portfolio of complex hosting and colocation customers, guiding them through onboarding, success‑plan development, ongoing engagement, risk mitigation and retention while coordinating across sales, support, engineering and other internal teams.
About the company
Flexential provides hosting, colocation, cloud and networking solutions to enterprise customers, focusing on customer success and flexible data center services.
Requirements
- 2‑3 years of Customer Success experience in a B2B technology company
- Experience interacting with customers at all levels, including C‑suite
- Proven ability to build and develop relationships
- Strong written, oral and presentation skills
- Demonstrated technical aptitude and attention to detail
- Ability to communicate technical concepts to all audiences
- Experience with CRM systems
- Effective time‑management skills
- Self‑directed and motivated problem‑solver
- Willingness to go the extra mile for customers
- Ability to adapt in a rapidly growing business
- Proficiency with Microsoft Office tools
- Ability to perform general statistical analysis and communicate metrics
- 2‑3 years managing Fortune 1000 customers (preferred)
- Prior experience in cloud, managed services or colocation (preferred)
- Understanding of VMware applications (preferred)
- Understanding of DRaaS and BaaS solutions (preferred)