Onboarding Specialist II

About the role

The Onboarding Specialist is the first line of defense for new customers, responsible for deploying, training and troubleshooting Dialpad’s AI‑driven products. Working within the Professional Services team and reporting to the Sr. Manager of Customer Onboarding, the role coordinates with Sales, Customer Success and Support to ensure smooth product rollout and change management, in a hybrid Manila office setting.

About the company

Dialpad is an AI‑powered customer‑experience platform that combines voice and digital channels, using AI agents that learn from human agents to resolve issues, advance deals and automate busywork. It serves enterprise brands such as Randstad, Motorola Solutions, Netflix and sports teams, and is backed by Andreessen Horowitz, GV, ICONIQ Capital and T‑Mobile.

Requirements

• 2–3 years experience in Customer Onboarding, Software Implementation, and Account Management
• At least 1 year experience configuring, updating and supporting VoIP solutions
• Preferable experience with chat and handling multiple windows
• Excellent English communication skills
• Strong customer service orientation
• Ability to work independently with minimal supervision
• Organized, detail‑oriented and self‑motivated
• Able to work US core hours, 100% on‑camera in a dedicated remote workspace
• Experience with telecommunications or SaaS providers
• Reliable high‑speed internet connectivity