Manager on Duty
Everpure
- Bengaluru, Karnataka, India
- Onsite
- Posted Aug 19, 2026
Job description
About the role
The Manager On Duty role sits within Everpure’s Global Technical Support organization and acts as the mission commander for real‑time resolution of enterprise‑level incidents, coordinating customers, account teams and engineering to protect business continuity and improve the support experience.
About the company
Everpure is a technology company focused on reshaping the data storage industry, serving enterprise customers and recognized with awards such as Fortune’s Best Workplaces in Technology and Great Place to Work.
Requirements
- Minimum 5 years experience supporting Fortune 500 companies, preferably in enterprise storage, virtualization, networking, or enterprise applications
- Proven ability to lead mission‑critical incident response, managing time‑sensitive crises and cross‑functional teams
- Advanced expertise communicating across complex technical ecosystems and with executive stakeholders
- Strong analytical skills to identify incident trends, systemic pain points and drive process improvements
- Ability to work flexible shift patterns to ensure continuous global coverage