IT Infrastructure Engineer – RMA & Hardware Diagnostics
Nebius
- Minnesota, Minnesota, United States
- Remote, Onsite
- $112,700 - $140,800 a year
- Posted Feb 25, 2026
Job description
About the role
The IT Infrastructure Engineer – RMA & Hardware Diagnostics owns advanced hardware troubleshooting and the end‑to‑end RMA lifecycle for enterprise servers in Nebius’s Minnesota data center, acting as the escalation point for complex firmware and hardware issues, driving reliability, SLA performance and fleet availability while collaborating with L1/L2 technicians, infrastructure engineers and OEM vendors.
About the company
Nebius builds a full‑stack AI cloud platform that lets developers and enterprises train models and run production workloads without the cost and complexity of in‑house AI/ML infrastructure. The Amsterdam‑based, Nasdaq‑listed company employs over 1,500 engineers across R&D hubs in Europe, the UK, North America and Israel, focusing on compute, storage, networking and applied AI.
Requirements
- 5+ years of hands‑on experience with enterprise server hardware in a production data‑center environment
- Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs and power subsystems
- Strong experience performing firmware and BIOS/BMC diagnostics and upgrades
- Advanced Linux command‑line troubleshooting skills, including log analysis and hardware‑level diagnostics
- Experience with remote management interfaces such as IPMI, iDRAC, iLO or equivalent
- Proven experience managing hardware RMA processes and working directly with OEM vendors
- Ability to conduct structured root cause analysis and clearly document technical findings
- Familiarity with hardware monitoring systems and failure‑trend analysis
- Strong ownership mindset and ability to operate independently in mission‑critical environments
- High proficiency in spoken and written English
- Experience performing board‑level diagnostics and component‑level repair (SMD rework) (preferred)
- Familiarity with data‑center networking equipment and basic network troubleshooting (preferred)
- Experience supporting GPU‑dense or high‑performance compute environments (preferred)
- Valid driver’s license (preferred)