Fraud Specialist 1

About the role

The Fraud Operations Specialist is a full‑time role on Twilio’s global Fraud Operations team, based remotely in Estonia, responsible for investigating, preventing and mitigating fraud and abuse across Twilio’s products to protect customers and the platform.

About the company

Twilio is a global communications platform that empowers millions of developers to create personalized customer experiences, operating with a remote‑first culture that emphasizes connection, inclusion and global impact.

Requirements

• Willingness to work non‑traditional schedule including weekends, holidays and evenings.
• Experience in fast‑paced, ambiguous environments with a strong bias for action.
• Prior customer service or customer‑facing experience requiring effective, empathetic communication.
• Basic knowledge of SQL, Looker, Tableau or similar data extraction/visualization tools.
• Basic understanding of APIs and related technologies.
• 1–2 years experience in a queue‑based/contact‑center environment.