Epic Business Systems Analyst-remote-US

About the role

The Senior Business Systems Analyst joins the Provider Clinical Service Desk as a senior agent, handling inbound Epic EHR clinical support calls and self‑service tickets in a 24x7x365 remote environment across North America. The role drives incident resolution, mentors staff, and contributes to knowledge base improvement while maintaining flexibility to meet coverage needs.

About the company

NTT DATA Services is a global leader in healthcare technology and services, delivering patient engagement, predictive analytics, cloud hosting, system integration, interoperability, clinical and claims application implementation, revenue cycle management, and managed infrastructure solutions to over 1,800 hospitals, thousands of long‑term care facilities, clinicians and insurers. It is part of the NTT family, partnering with 85% of the Fortune 100, and emphasizes an inclusive, forward‑thinking culture.

Requirements

• Minimum 1 year experience in healthcare systems customer service
• Must reside in the United States
• 1‑3 years clinical care delivery experience (preferred)
• 1‑3 years experience supporting Epic, including implementation, build, or ongoing operational support (preferred)
• Strong experience with Epic clinical workflows and functionality (preferred)
• Epic Certification or proficiency in one or more Epic modules (preferred)
• Demonstrated service‑oriented mindset when working with clinicians, end users, and colleagues (preferred)
• Ability to analyze quantitative and qualitative data to support decision‑making and process improvement (preferred)
• Excellent communication and documentation skills (preferred)
• Prior team leadership, mentoring, or supervisory experience (additional preferred)
• Experience integrating Epic or other EMR systems with ancillary or third‑party clinical systems (additional preferred)