Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

About the role

The Customer Support Engineer acts as the technical expert for Zimperium’s customers, ensuring high satisfaction by researching, diagnosing and resolving issues with the mobile security solution and collaborating closely with product, DevOps and engineering teams.

About the company

Zimperium is the world leader in mobile security, offering an AI‑driven, real‑time, on‑device protection platform for iOS, Android and Windows devices. It serves enterprises and governments with a complete mobile threat defense system that guards against phishing, malware, app vulnerabilities and zero‑day exploits while preserving user privacy.

Requirements

• Self‑driven individual who takes accountability for customer outcomes
• Strong technical skills with ability to analyze and solve complex problems
• Analytical mindset for researching and diagnosing issues
• Team player comfortable collaborating across product, DevOps, and engineering teams