Customer Support Coach (Remote)

About the role

The role provides bilingual (English / Spanish / Portuguese) customer support for hotel clients, handling inquiries via phone, email or chat, troubleshooting issues, building relationships, gathering feedback for product improvements, creating support content and participating in training, all on a remote basis.

About the company

Cloudbeds is a global, fully‑remote hospitality‑software company founded in 2012 that powers hotels, hostels and other properties in over 150 countries, handling billions in bookings. Its AI‑driven, all‑in‑one platform integrates with hundreds of partners and has earned awards such as World’s Best Hotel PMS and Deloitte Technology Fast 500, employing 650+ people across 40+ countries.

Requirements

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar (front desk, night auditor, revenue manager, general manager, etc.).
• Previous customer service experience is a plus.
• Native or fluent English proficiency.
• Native or fluent Spanish and/or Portuguese is a plus.
• Excellent written and verbal communication skills with strong empathy.
• Strong problem‑solving and emotional‑management abilities.
• High learning agility and ability to multitask in a fast‑paced environment.
• Highly organized, proactive self‑starter and team player.
• Relevant degree or 2+ years proven experience in the field.
• Comfortable with computers and software systems.
• Reliable high‑speed internet/Wi‑Fi connection.
• Ability to work remotely from any location.