Bilingual Patient Service Center Representative

About the role

The Bilingual Patient Service Center Representative works remotely as an extension of the in‑clinic front desk, handling phone, email and text interactions to schedule appointments, verify insurance, answer patient questions and coordinate care, ensuring a seamless, compassionate patient experience in a high‑volume, fast‑paced environment.

About the company

Metro Vein Centers is a rapidly growing healthcare practice that provides state‑of‑the‑art vein treatments across more than 70 clinics in 8 states, boasting the industry's highest patient satisfaction score (NPS 93) and a mission to improve quality of life by relieving painful vein disease symptoms.

Requirements

• Bilingual English and Spanish communication skills required
• High school diploma or equivalent required
• Strong customer service and patient communication abilities
• Ability to multitask between calls, scheduling, documentation and patient support
• Experience in a fast‑paced healthcare call center or patient support environment preferred
• Attention to detail and accuracy when documenting patient information
• Calm, professional and empathetic demeanor during patient conversations
• Comfort navigating EMR systems, scheduling platforms and payer portals
• Reliable, organized and team‑oriented mindset
• Prior experience in healthcare call center, medical office, patient access, scheduling or customer service strongly preferred
• Experience verifying medical insurance coverage preferred
• Experience working within EMR systems or healthcare scheduling platforms preferred