Adoption Strategist (Engagement Manager)
Ironcladhq
- San Francisco, California, United States
- Remote
- $130,000 - $145,000 a year
- Posted Aug 17, 2026
Job description
About the role
The Adoption Strategist is the senior customer‑facing owner for enterprise and strategic accounts, responsible for designing and executing adoption frameworks, accelerating user engagement, and delivering measurable business outcomes on Ironclad’s AI‑driven platform, while coordinating with Customer Value, Product, Sales and Engineering teams.
About the company
Ironclad is a leading AI‑powered contract lifecycle management platform that turns agreements into actionable assets, helping organizations accelerate contracts, gain instant insights and automate workflows. The company is recognized in the Forrester Wave, Gartner Magic Quadrant, Fortune Great Place to Work, Fast Company’s Most Innovative Workplaces, Forbes AI 50 and is backed by investors such as Accel, Y Combinator and Sequoia.
Requirements
- Bachelor’s degree in Business, Information Systems, Computer Science, Organizational Development or a related technical field.
- Minimum 3 years experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management or Enterprise SaaS adoption.
- Proven experience leading enterprise technology adoption or digital transformation initiatives.
- Strong understanding of SaaS platforms, AI technologies, organizational change management and customer success methodologies.
- Ability to influence executive stakeholders, facilitate cross‑functional collaboration and communicate complex concepts to technical and business audiences.
- Experience using adoption metrics and analytics to measure customer success and business outcomes.
- Experience working with large enterprise customers and executive leadership teams.